Refund Policy

HENREE RETURN & REFUND POLICY

We want you to love your Henree purchase. If you are not completely satisfied, eligible items may be returned within 7 days of delivery.

RETURN ELIGIBILITY

To be eligible for a return, merchandise must be in its original condition: unworn, unused, unwashed, unaltered, and in its original packaging with all tags, bands, ties, and packaging intact.

For health and hygiene reasons, hair extensions, wigs, closures, frontals, crochet hair, and other hair products cannot be returned once they have been worn, installed, washed, colored, bleached, cut, combed through excessively, altered, or otherwise used.

For wigs and lace products, the lace must remain uncut and unaltered. Customized or personalized wigs are not eligible for return unless they arrive damaged or incorrect.

Proof of purchase is required for all returns.

To request a return, contact us at info@henreehair.com within 7 days of delivery. Items sent back without an approved return request may not be accepted.

RETURN SHIPPING

Customers are responsible for arranging and paying for return shipping. Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as Henree is not responsible for return packages lost or damaged in transit.

If an item was sent incorrectly or arrives damaged or defective, please contact us immediately so we can review the issue. When Henree is responsible for the error, we will provide instructions for resolving the issue.

DAMAGES & ORDER ISSUES

Please inspect your order as soon as it arrives. If you receive an incorrect, defective, or damaged item, contact us promptly at info@henreehair.com with your order number and clear photos of the issue.

We will review the request and work with you on an appropriate resolution.

FINAL SALE & NON-RETURNABLE ITEMS

Items marked Final Sale, gift cards, and customized or personalized products cannot be returned or exchanged unless they arrive damaged or incorrect.

For hygiene reasons, any hair product that has been worn, installed, altered, or used is also non-returnable.

EXCHANGES

We do not offer direct exchanges. If your item is eligible for return, you may request a return and place a new order for the item you prefer.

ORDER CANCELLATIONS

Orders may be canceled within 1 hour of purchase, provided fulfillment or customization has not already begun.

Once an order has entered processing, fulfillment, customization, or has shipped, it cannot be canceled.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your bank or credit card provider additional processing time for the refund to appear.

Original shipping charges are non-refundable.

EUROPEAN UNION ORDERS

If merchandise is shipped into the European Union, customers may have additional cancellation or return rights under applicable consumer-protection laws, including a 14-day cooling-off period where required. Nothing in this policy is intended to limit rights that cannot legally be waived.

QUESTIONS

For questions regarding returns or refunds, contact us at info@henreehair.com.