FAQ
Are your extensions and wigs made with 100% human hair?
Yes. Henree offers premium-quality 100% human hair designed to look natural, style beautifully, and last with proper care.
Can I straighten, curl, or color the hair?
Yes. Our human hair can be heat styled and professionally colored. We recommend using heat protectant and avoiding excessive heat to preserve the hair quality.
How many bundles do I need?
- 12–16 inches: 2–3 bundles
- 18–22 inches: 3 bundles
- 24 inches and longer: 4 bundles for a fuller look
The amount may vary depending on your desired fullness and hairstyle.
How long will the hair last?
With proper care and maintenance, Henree human hair can last up to 2-3 years. Longevity depends on how often it is worn, styled, colored, and cared for.
How do I choose the right texture or length?
Choose based on your desired style, maintenance preference, and level of fullness. Contact us before ordering if you need personalized guidance.
What hair care products does Henree offer?
Henree Hair Care offers products created to support healthier hair and scalp care, including growth oils, moisturizing treatments, strengthening products, and nourishing essentials.
Are Henree Hair Care products suitable for all hair types?
Our products are designed for a variety of hair textures, with a special focus on textured, curly, coily, dry, and protective style hair. Always review the product description and ingredient list before use.
How often should I use the hair growth oil?
Use the oil consistently according to the directions on the product label. Your routine may vary depending on your scalp, hairstyle, and individual hair needs.
Will the hair growth oil make my hair grow?
Henree Hair Care products are designed to nourish the scalp and support a healthy environment for hair growth and length retention. Results vary, and no product can guarantee a specific amount or speed of growth.
Can I use the products with braids, wigs, or protective styles?
Yes. Many of our products can be incorporated into protective-style routines to help moisturize the scalp and care for the natural hair underneath. Follow the directions for each product and avoid excessive buildup.
Are the hair care products safe for children?
Some products may be suitable for children, but a parent or guardian should review the ingredients and directions first. We recommend a patch test and consulting a healthcare professional if the child has allergies, sensitivities, or a scalp condition.
Should I perform a patch test?
Yes. We recommend testing a small amount before full use, especially if you have sensitive skin, allergies, or have never used the product before. Stop use if irritation occurs.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery time depends on the shipping method and destination selected at checkout.
Do you offer local pickup?
Yes. Local pickup is available in West Roxbury, Massachusetts. You will receive a confirmation when your order is ready. Please do not arrive before receiving the pickup notification.
Can I return my order?
For hygiene and safety reasons, human hair and hair care products must be unused, unopened, unaltered, and in their original packaging to qualify for a return or exchange. Please review our full Return Policy before ordering.
What should I do if my order arrives damaged or incorrect?
Contact Henree as soon as possible with your order number and clear photos of the item and packaging so we can review the issue.
How can I contact Henree?
the Contact Us page or the customer-service email listed on our website. We’ll be happy to assist with products, orders, textures, lengths, and hair care questions.
